Forum Discussion

Scott7944's avatar
Scott7944
Joining in
2 years ago

Cannot connect WiFi pods to recently replaced hub

I am unable to connect both of my WiFi pods to the new hub that was installed recently to replace a defective hub. I have used the VM connect app and followed the instructions but still not able to establish a connection. They worked fine with the previous hub and location if hub or pods has not changed. Please help!

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Call the activation number 0800 953 9500.

    Request the VM Pods are paired to the replacement Hub.

    For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.