Can I report Virgin Media to Trading Standards?
I feel so let down by Virgin Media ….. I decided to move my Broadband to them when I moved house. All seemed to go really well, the lady who came to do the inside installation was excellent but then the contractors came to do the outside bit!! They said they needed to run a cable from the pavement to my house so I agreed and left them to it (Mistake No. 1). A couple of days later I almost broke my neck tripping over the cable …. They did not run it along the side wall as would be the sensible place but instead laid it in a straight line and just scrapped the gravel over the top to hide it!!
I rang them to complain and they told me it would cost me £25 to re-lay it …. I said why should I pay for something Virgin have done wrong? Then they agreed but said if I wasn’t in when the engineer came, they would charge me. So I stayed in for 5 hours …..no one came …..after 2 hours on the phone to them, getting cut off once, I was told “something had come up so they couldn’t make it”! Rearranged for another date, waited 5 hours again, no one came so I phoned yet again to be told it was booked for the afternoon not morning!! The engineer eventually turned up and said “don’t know why they’ve sent me to this job because I only do indoor jobs. He looked at the cable problem outside and he couldn’t believe what a bad job they had done. He told me it’s the contractors that Virgin use. Tried for another 2 hours to get through but gave up as I had to go away for a Wedding. Back now but can’t face another 2 hours on the phone!! Any advice very welcome please.