Cable damaged but working on & off.
I have had some building work done outside the house. My cable has been cut, I fashioned a temporary connection which has allowed me to post this but it needs a proper repair. The online testing sometimes says faulty but sometimes ok. My connection is intermittent. How do I get it replaced? your fault reporting it taking me round in circles.
Thanks in anticipation.
Phoning in is the most direct route for fault issues. It can take VM forum people on here several days to get to your post.
If you do phone in again, disconnect your repair so you have a 'total loss of service' (which will avoid them any scope to say the connection is still working).
If you mention that you have accidentally cut the cable, that often seems to push any possible tech appointment far into the future when reported in topics on here, so you may want to follow the line of it is simply 'not working'.
When a tech does come out, you may end up being charged £25 for a non-fault call out as the cable was cut.