Brown cable protecter outside
Hi there 1st post my brown cable protecter is missing from my wall.how do I go about getting it replaced.thx
Forum Discussion
5 Replies
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
- Carley_S
Forum Team
Hi paigeleigh1
Welcome to the Community.
Sorry to hear of your concerns about a protector missing from your wall.
Are you able to advise, do you mean a cover for the box attached to your home or wall, or are you saying a plastic coating for the cable has been damaged?
- Hi there I mean the brown cable protecter that goes up wall to take cable from roadside through my front wall. The long thin brown plastic cable guard.thank you
- Carley_S
Okay, it's possible that an engineer can replace this if it's on the property. If it's a cable that should be buried, then this would require rebury work, which is different.
We can arrange for the engineer to replace an omnibox coverings and they'll be able to advise if this is something they're able to do for you or order the rebury work if that's what's needed. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
