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karen_ian's avatar
karen_ian
Joining in
5 days ago

Broken connector on white cable

I have had to move the hub and when I am trying to reattach the white cable it will not connect and stay in, I have tried speaking to customer fault line as think will need a new cable but they are unable to hear me, what would anyone suggest to get this sorted

We have MODEL  HUB 5x/ F5685LGB-VMB

Thanks for any advice

Cable
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1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey karen_ian, thank you for reaching out and we are so sorry to hear about your cabling issues. It sounds like the cable won't reach to where you have moved it to.

    We will send you a DM to look into anyway.