Forum Discussion

Tamsinsusan's avatar
Tamsinsusan
Joining in
2 months ago

Broken box

My outside box did not do well in the recent bad weather . Could a VM representative get in touch with me to sort getting this replaced.  

thank you 

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Tamsinsusan's avatar
    Tamsinsusan
    Joining in
    2 months ago

    I felt like I was going to be on the phone for two days when I rang 🤣 so thought would post here and wait without the hold music 😉

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Tamsinsusan 👋

      A warm welcome to our Community Forums and thanks for your post.

      I am sorry to hear that your OmniBox is damaged and for the wait on the phone.

      I'd love to help so will pop you a PM now and arrange for an engineer to get this replaced.

      Hope to hear from you soon 😊