V6 box broken
I have tried phoning and also used the app for fault finding which was sent to my mobile. This confirmed there was a fault and gave me the serial number of the box concerned. However the fault was unable to be fixed online and it just keeps repeating the same thing without giving me an option to arrange an engineers visit or anything else. Phone calls to Virgin Media just go through the same options procedure without being able to speak to anyone to get it fixed etc. Could someone from Virgin please read this and do something useful. It should not be this hard to get an engineer out or supply a replacement box!
Hi alittletreat
The controller from the second box was need to be reset and then paired with the V6 box that is having problems, as it's still paired to the original TV.
You should try following the instructions on the following page with the current remote control for the box that isn't working correctly
https://www.virginmedia.com/help/how-to/guides/tv/pairing-the-remote/v6/start
If that doesn't solve it then try the same with the remote control from your second box (you can always pair that one again to the second box)
In the meantime have you downloaded and tried using the TV Control app as a temporary remote?
There are links to download the app for ios and android systems on the following page :-
https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/telly-hacks-2020
See the following page for how to use the TV Contol app
