Forum Discussion

Jus11's avatar
Jus11
Joining in
6 months ago

Broken box

Hello

The brown cable box outside my house is broken and I cannot get the lid on. There is also an unnecessary virgin cable trailing up the outside wall into an indoor point we no longer use upstairs. How do I arrange to get the outside box fixed and the unnecessary cable removed? 
thanks 

thanks 

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Jus11 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.