Forum Discussion

Oneonefour's avatar
Oneonefour
On our wavelength
4 years ago

Broadband services in Haywards Heath - West Sussex (RH16)

Hey all.

Virgin laid down the fibre optics on my road in March of this year, and we got some info through the door about it at a later date. I signed up to be notified and in August I got an email from Virgin saying, "Virgin Media is nearly ready! In a few weeks time, you'll be able to get your hands on lightning fast broadband and amazing TV."

12 weeks later, there's still no availability. The website simply says we are coming to your area, sign up to be notified when it's ready.

Does anyone know how much longer I'll be waiting?

50 Replies

  • JOE-C's avatar
    JOE-C
    Forum Team (Retired)

    Hi there, I can certainly help you with this, I will send you a private message (purple envelope top right corner) where I can discuss it further with you.

    Thanks Joe 

  • Hello,

    Virgin laid down the fibre optics on my road in March of this year, and we got some info through the door about it at a later date. I signed up to be notified and in August I got an email from Virgin saying, "Virgin Media is nearly ready! In a few weeks time, you'll be able to get your hands on lightning fast broadband and amazing TV."

    12 weeks later, there's still no availability. The website simply says we are coming to your area, sign up to be notified when it's ready.

    Does anyone know how much longer I'll be waiting?

  • Oneonefour's avatar
    Oneonefour
    On our wavelength

    Hi all.

    Thought maybe enough time has passed that I can request another check to see if there's any new news?

    I saw a guy with a high-vis working away in one of the new Virgin cabinets on my road a few days ago which made me think maybe things are almost ready.

    Thanks

    • sudonxt's avatar
      sudonxt
      Tuning in

      Fingers crossed. 
      can’t wait to bin off talktalk for something,hopefully, more reliable and faster.

      • nodrogd's avatar
        nodrogd
        Very Insightful Person

        With any luck there will be a blanket leafleting run when the service goes live. In some cases you will also have reps coming round knocking on doors.

  • Oneonefour's avatar
    Oneonefour
    On our wavelength

    @Zoie_P and Kath_F,

    Any chance of an update please? It's been a couple of months since the last time. Website still says services are nearly ready and will be in your area soon (I do wonder what Virgin's definitions of "nearly" and "soon" are) but it's been saying that for about 10 months now. I understand that the availablity checker probably only has 3 possible answers, yes, no and coming soon, and it isn't smart enough to know exact details, but it's quite frustrating to keep checking and for nothing to change.

    • sudonxt's avatar
      sudonxt
      Tuning in

      Seeing Virgin and O2 are joined, I asked in the O2 shop when Virgin would be going live in Haywards Heath. They advised in the next year. 
      I would have accepted “we don’t know” but to say in the next year doesn’t really give an answer. 
      Still waiting *Yawn*

      • STAstro's avatar
        STAstro
        Tuning in

        I got this a few weeks ago from the Virgin Liason Officer for HH

        "Lots of activity happening, addresses are being re-planned to reduce any impact standard dig/self-build will incur.

        We are looking to replan utilising the existing Open Reach network to avoid any unnecessary civil work being undertaken."

        Basically they are looking to route their cabling utilising Openreach's infrastructure to avoid too much digging up the roads, it looks like most of the problems Virgin faced could have been limitations imposed by Mid-Sussex

        Have not had any update since

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)

      Hi Oneonefour,

      Thank you for your post. I'm afraid that currently there's no update beyond the one that my colleague last gave to you unfortunately. I do apologise.

      If you enter and submit your details via our address checker tool, you'll be notified once we have more information for you.

      Thanks,
       

    • sudonxt's avatar
      sudonxt
      Tuning in

      The anticipation began to boil up. *checks postcode checker*, bugger not available yet. 😩

      • STAstro's avatar
        STAstro
        Tuning in

        Same here, but then I would not have expected anything less, it seems like almost 12 months on and still no sign of them laying any further cables in Haywards Heath

  • Oneonefour's avatar
    Oneonefour
    On our wavelength

    I bought a 2.5 gigabit network card for my PC and it increased the speed by about 20% over the motherboard's gigabit port, but still only getting about 35% (40MB/s) of the router speed. Some of the other hardware must be the bottleneck as I did some tests on my home server which is much newer hardware and I'm getting 110MB/s sustained download to an NVME SSD after a bit of tweaking so I'm pretty happy. Even that is still only about 75% of the speed to the router but I am going through a network switch which may be caushing a slight slow down and also using this motherboard's gigabit port which could be fully saturated at 880Mbps. All new cat6 cabling.

  • So around 3 months ago, a contractor installed (using BT ducting) Fibre cable for VM02, I wonder when there will be a go live date, the Liason officer said "December 2023" however with that just around the corner, I am not hopeful it will be enabled before the end of the year.

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)

      Hey STAstro,

      Welcome back to the Community Forums and thanks for the post.

      Its great to hear you are wanting to join us, with this any information we have regarding this will be provided out via our website, you are able to register your interest here and get any further updates.

      Joe