We have 11 flats in the building but only 8 can get virgin media broadband services. When I choose my room in availability checker it says "Keep me posted" but its avaliable for the majority of other flats. There is nothing special with other rooms, flats that are located on the same floor as me can get VM broadband.
It could just be the distribution point in the block of flats is fully populated and there is no more capacity?
I know that now we have 15 lines coming into the house. Because openreach installed 10 more couple of weeks ago, it used to be only 5.
Since Virgin media uses their own cables, should I assume it goes separately from the ones of openreach? Also how could I locate Virgin media cables? I know where is the cable box (in the house) for openreach is but cannot find virgin media. Or they all come from the same street cabinet?
Openreach and VM are completely separate entities, so they don't share cables etc. You would need to locate the VM ones, but really it should be a VM tech that can advise on the status.
I tried to call sales team but they said that they will contact their back team about that but mentioned that I should not wait for a response and that it could take indefinite amount of time.
