Forum Discussion

kaadric's avatar
kaadric
Tuning in
3 months ago

Broadband Issues

No Broadband since December 2024. Numerous engineer visits. Rewiring done inside & out. Router swapped out twice. Engineer still unable to activate broadband.

Network status shows as below. 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
023600000315120QAM 3212

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0010

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11380000003.138QAM 2561

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked3800

Any help in identifying the issue would be much appreciated.

 
  • Carley_S's avatar
    Carley_S
    Forum Team
    3 months ago

    Hi kaadric

    Welcome to the Community Forums. 

    Sorry to hear you're having ongoing service issues.  

    We can see on the systems on our side that you've since been in touch with the team and have actions in motion to investigate this further. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    3 months ago

    Do ensure you get all automatic compensation due to you. The link is below.