Forum Discussion

Unresolved1's avatar
Unresolved1
Joining in
4 months ago

broadband issue at NP44 7DX

when will the broadband issue identified as far back as 23 September at NP44 7DX be fixed?  It would be nice to get feedback

 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    • Unresolved1's avatar
      Unresolved1
      Joining in

      Thank you John, 

      Very interesting, I did eventually manage to get information about the local problem, which is a noise fault, but does not fall into the category that gives customer updates.  I have to keep an eye on the Service staus in my virgin media account which updates with the forecast of when the problem may be fixed.

       

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us Unresolved1 and we're sorry to hear of the recent issued experienced.

        I've looked into the local area, and there doesn't appear to be an area outages currently showing.

        How are the services currently operating for you?

        Thanks,

        David_Bn

  • Hi Unresolved1 👋 Welcome to the community forum!

    Thanks for posting - sorry to hear you have some concerns about a local outage. You can find all available outage information 👉 https://virg.in/service or by calling 📞 0800 561 0061. 

    If there's nothing showing but you have issues with your service please let us know! There may be a fault we need to investigate and offer further support with. 

    Hope your service isn't affected for long 🤞 Thanks for your patience in the meantime. Keep us posted if you need further support!