Forum Discussion

Dianedewhirst3's avatar
Dianedewhirst3
Joining in
9 months ago

Broadband Cables exposed

I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you  let me know if someone can take a look please

  • -tony-'s avatar
    -tony-
    Alessandro Volta
    9 months ago

    not untypical for the way they install these days - are you or do you intend to use VM as a supplier - if so they might do something if not they will do little - staff here will get to the thread and pass a request up to the area field manager who will look or not 

    but expect little and you wont be disappointed

    if you are not a customer and never intend to be then wire cutters are your answer - cut it at the boundary and put it all in the bin - perfectly safe to do that

    but if thats your option of choice give staff a chance to do something but set a timeline as you are likely to get little help 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    9 months ago

    Hi there Dianedewhirst3 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue and thank you again for posting. Can I just check, are you a customer with us and this was left after your recent install, or have you moved into the property and the cable was left like this from the previous tenant?