Forum Discussion

mikeyd1973's avatar
mikeyd1973
Joining in
4 months ago

Availability checker update

Hi there. I'm hoping to order VM TV service for my 79 year old mother-in-law.  VM's availability checker states that service is not available at her flat (ground floor, number 6).  Her neighbour in the adjacent flat (ground floor, number 7) has VM services.  The cables actually run on the wall outside Mum's flat so I know service is available.  The availability checker says that service is available at flat 7.

Could someone from VM please PM me to get details and progress this for me?

Many thanks in advance.

  • mikeyd1973's avatar
    mikeyd1973
    Joining in
    4 months ago

     Flat 6 outlined in yellow.  VM junction box outlined in red.  Flat 7 to the right.

    • Lee_R's avatar
      Lee_R
      Forum Team
      4 months ago

      Hi mikeyd1973 thanks for posting and welcome back to our community.

      Thanks for expressing an interest in helping your mother in law join us as a customer. And sorry for any confusion there is about the serviceability of her property.  I'm going to send you a private message so that we can take some details. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    4 months ago

    Hi mikeyd1973 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R