I live in Oakham and when I search my postcode one of the addresses on my road comes up and apparently can even get 2 gigabit, meanwhile my address doesn't show up and I get 40mbps on a different provider. What gives? Can I speak to someone to get connected? I work from home so having a stable, fast connection would be really helpful.
Forum TeamHello anxious_astro
Thanks for posting in regards to our services and availability in your area, we understand the confusion and appreciate you raising the question with us via the forums. Welcome to the community.
Availability depends on where the cables were initially installed in your area, it may be that they were only partially installed allowing a few properties to be serviceable. The likelihood of this being extended depends on a number of factors but essentially comes down to cost, how much it would cost cable the remainder of the street.
You can raise a spotter request by calling the team on 0800 183 1234 and completing your details here.
