Automatic new 18 month contract when moving
Hi there,
I just moved from one flat serviced by Virgin to another flat also serviced by Virgin so I only had to bring the old router and register the move. However, after receiving the documents, I can see that I now have got a new 18 month contract with a significant price increase taking effect in a couple of months. My old contract did not have this increase and I was not made aware of it when registering the move online. In the Terms documents it states: “If you move home during your minimum period and we have agreed
to continue providing the same services at your new address then your minimum period will continue (e.g. where your services are on a 12 month minimum period, if you move during month 7 of your minimum period, the remaining 5 months of your minimum period
will apply). In all other circumstances a new minimum period may apply”.
I was talking to someone from the support team who could not give me an answer to why I got a new contract because “this was made online by the system”.
Now I am caught in a contract where 12 of the 18 months is more than I can afford and I feel completely scammed. I guess since I now have a new contract I also have a 14 day cooling period to cancel the services but I was actually happy with Virgin so it would be a shame to shift to someone else. What to do?
