Solved
Appalling installation
This is the standard of installtion Virgin has put into my home. Unbeleivable.
I do believe it is upside down.
Forum Discussion
My guess is we are maybe looking at a property that is in an internally wired apartment block or flats with fibre coming in centrally. What is on the wall was probably a multi-media outlet that has been replaced entirely with the VM kit.
Hi demsley 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to see the way in which the installation has been carried out and that you feel this way 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Anonymous wrote:It's unclear how the fibre has got into that box, if it's rear entry then it's incredibly neat other than being upside down. If it's behind a TV then I don't see the issue. If it's in the middle of a hallway then obviously there are complaints that can be made.
The box is in two parts, a back plate and the media converter on the front. Presumably the fibre cable comes in from behind.
Anonymous wrote:It's unclear how the fibre has got into that box, if it's rear entry then it's incredibly neat other than being upside down. If it's behind a TV then I don't see the issue. If it's in the middle of a hallway then obviously there are complaints that can be made.
The fibre is terminated on the outside of an exterior wall, pushed though a hole drilled in the wall and, using an extension cable, can be run (within reason) to any other part of the premise and plugged into the ONT you see in the OP's photo. As the ONT does fibre/coaxial conversion it must be powered, and that is what the rightmost cable is for.
Actually, not one single one of those connections looks like fibre to me. The one on the extream right might be, but I wouldn’t like that bend radius on it!
Is this a powered coax pre-amp?
