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OL's avatar
OL
Joining in
2 years ago

Another GONE AWAY email

Sorry but another post on a GONE AWAY email;

I placed my ordered but the delivery failed as I now know the previous tenant still had an active line/account. This has now been cancelled and disconnected. The VM email stated response within 48hrs (I'm now about 6 days with out a response).  

What should I do now? Loads of posts on this but no clear resolution, I can't speak to VM as I have no contract account number, should I order again through the website, will they try and redeliver now existing account has ended??? Should I just go with a different provider as customer service seems completely dreadful already!

Thanks

3 Replies

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi OL 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

    • LucyCooper's avatar
      LucyCooper
      Joining in
      2 years ago

      Please can someone help me with this ‘Gone Away’ nonsense? I know there is Virgin Media at the flat I have bought currently but I don’t have any clue when that contract ends? Has the router even been dispatched yet? I work away but have somebody lined up to set up for me. Currently I don’t know where I am & as above no reference number to follow up on either!

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        2 years ago

        Hi LucyCooper 

        Thank you for reaching out to us here, I am more than happy to help with this. Please look out for a private message from me so I can assist further.

        Jon