Address availability issue - APPALLING SERVICE from Virgin

So... like many people I'm suffering from my particular property not being available on the postcode checker, even though the local area has had Virgin Fibre (via telegraph poles) installed, and a pole being directly opposite the property concerned.

So I filled in the form after clicking "My address is not shown" and waited... and waited... and nothing (yes, I waited the 10 working days the website suggests).

So I filled in the form again. And waited... and waited... and nothing

I managed to get hold of a contact number for the Community Liaison Officer who was helping local people with the service pre and during the rollout. I rang probably 10 times over a week and the call was never answered, it just rang to voicemail. I managed to get the email address for the same and sent an email asking if they would contact me regarding the service. A week went by - no reply.

I decided to fill in the form again, third time's a charm, right? I waited... and waited...

SUCCESS! A text message from Virgin saying "I have been trying to get in touch with you" (they hadn't, there were no missed calls on either number I provided) "please contact me on my direct number"

I called and a young lady said she would look into it for me and get back to me (this was Wednesday last week, 5th June). I asked how long it would take, she said "I should know something by Friday". Friday came and went, no phone call. 

I called on Monday (10th June) for an update. No answer, phone rings to voicemail. I left a voice message and sent an SMS asking for a callback. Nothing. I called 13 times in total.

I called Tuesday. Same story... 9 times in total. Managed to get through and she said she would check with her manager and call me back. Guess what? No call back.

Wednesday, still no call back. Busy with work didn't get a chance to call in.

Today, TWENTY SIX TIMES I have called the number. It's never answered and there's seemingly no inclination from anyone within the company to call customers back. If this is how you treat a POTENTIAL customer, I'd hate to see how poor the service is when you're actually taking money from them. It's little wonder you're currently languishing at 1.6 overall on TrustPilot, your customer service is an absolute shambles.