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cosmic18's avatar
cosmic18
Joining in
26 days ago

Activate replacement hub 3

sent a new Hub 3 to replace existing. when connected got a text stating unable to activate. click link which takes you to a chat bot and ultimately to whats app. absolutely no communication. then receive an email saying i haven't connected my new equipment and to send back!!! How is it best to get them to activate the new equipment. 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    23 days ago

    Hi cosmic18, thank you for your post.

    We're sorry to hear about the poor experience you've had since receiving a new Hub 3 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel