13 days without service
What an absolute shambles!
13 days without broadband and possibly another 8 working days to go as no one can send the correct engineers the first time.
issue started with the outside engineer install apparently as the inside engineer came out and said “they’ve done something wrong on the telegraph pole”.
12 calls later to the virgin “customer support team” and a revisit is arranged after specifically stating the issue the technician said.
engineer arrived with no idea what he was doing and said I haven’t got the gear to go on the telegraph pole.
5 more visits arranged and to my dismay I get message after message of “sorry we could not make it today” after 8 calls on the day to customer services being assured that someone would come out.
eventually an engineer arrives 9 days after the original switch on date to say that the port in the telegraph pole is dead and this will need to be escalated to the IT department, stating I should get a call back in two days with an update.
day 13 and I chase them to be told no updates are available and they do not know what’s going to happen and when told that if there is still an issue on Tuesday with no update I will cancel my contract I try to get told that is not possible due to the cooling off period.
its about time your customer services can actually serve a customer as this is an out right joke now! Getting put through to department after department and gaining no insight as it’s all overseas support