1 month with no internet and a £150+ bill?!
I was with Virgin for years and was told Virgin was available at the new property I was moving to and eligible for the self install kit but nearly a month later I have no internet and have just received a bill for £150+!??
-Self install kit arrived 11th June, internet didn't work, phoned up to be told it hadn't been activated and they had just done it and to give it a few hours, still nothing.
-A few phone calls later finally got an engineer out on 12th June to be told it was a cable issue and needed a new cable to be pulled through to the house.
-13th June came to replace to the cable but was told they couldn't as the road was too busy (only busy in peak hours as most roads) and would be considered a night job and someone would be out that night to pull it through and someone install it the following morning.
-Nothing until 15th June to say the date had changed to 16th June.
-16th June - No show, text to say someone would be out on 17th June.
-17th June - No show, text to say someone would be out on 18th June.
-18th June - No show, text to say someone would be out on 19th June.
-19th June - No show, text to say someone would be out on 21st June.
-21st June - No show, text to say someone would be out on 27th June.
-27th June - No show, no further communication.
I've been on the phone and the chat multiple times throughout this as I work from home so internet is essential, I wasn't able to work on 12th and 13th and had to cancel my O2 phone plan as needed to get unlimited data to hotspot to be able to work which has been overheating my phone as constantly has to be on charge. With moving and loosing those days of work I couldn't afford O2 prices!
I've just received my first bill, yet I still have no internet and beside this it shows what would be my normal bill amount £67.83, the £20 transfer charge and then £94.96 for package changes when I've not changed my package!
I should be getting compensation not paying a £150+ bill for internet I've not been provided with, talking to anyone via phone or chat is like talking to a brick wall and get no answers.
Anyone had a similar experience or any advice? So disappointing, feels like being loyal to a company is less important than then getting new ones through the door - sure if I was a new customer they'd be jumping through hoops!
