I desperately need some advice and help.
I'm unable to view/download any media via WhatsApp, after weeks of contacting Virgin Media support (it’s been 8 weeks now) , I’m simply passed from team to team with no resolution, told to call back and after numerous calls and hours of conversations I’m still nowhere. It works when using my data but not over Wi-Fi, on other networks (at friends hours/work etc) I have no issues, so I know it’s not device related.
It sounds like you may have child safe turned on. Sign into My Virgin Media >Account settings > Online security and ensure Parental controls is turned off
Thank you for your reply. I have the parental settings on as I have children’s in my household. I want to untick the peer to peer option on the settings to enable WhatsApp but it seems to be an all or nothing options. If I untick the peer to peer these changes aren’t saved. Can you help? This problem has been ongoing for months now and I’m not getting any help from virgin media.
Hi there Sally_3 👋 Welcome to the forum and thanks for your post 😊
We're sorry to see you've been having issues with viewing and downloading any media on WhatsApp when on a WiFi connection. Just to confirm, is this being noticed on all WiFi connections or just on VM?
Have you checked WhatsApp settings (settings - data and storage usage) to ensure that content can be viewed via WiFi connections?
Let us know.
Regards
Nathan
If you can't disable Child Safe due to lack of access or due to the portal failing to work,
configure your mobile to use a Public DNS so as to bypass VM Child Safe.
E.g. Google Public DNS is dns.google ( for Android private DNS )
and 8.8.8.8 & 8.8.4.4 ( for most other systems )
