Spent about 20 minutes on the phone trying to find out my details to login for my agreement (lost the initial email when I took the phone out). I was then given a phone number when transferred 'just incase' it cuts out... it cut out... I called the number twice and it cut out each time.
I just need my details, why is something so simple so hard
Hi GCluff 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the poor experience you've had and that you feel this way 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
