Hi Xephash thanks for your post although we're sorry to hear of the concerns you've raised here.
To log in, you will need to correctly enter the following.
• Credit agreement number
• Security key
• The last 4 digits of your bank account number
This info will have been sent with one of two emails when the agreement was first taken out.
These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. Please check your email inbox including junk folder just in case.
If you can't locate the email and still need help then please don't hesitate to let us know.
Many thanks
That's my problem I'm unable to find that either. I tried calling virgin media and they don't help at all. They end up hanging up the phone. Don't care about customers at all. I will be leaving once my phones are all paid for
