Forum Discussion

Markyboimw's avatar
Markyboimw
Joining in
30 days ago

Proof of Purchase for Beats

Hi,

I received a pair of Beats Flex headphones with my phone and when I’ve approached Apple to replace them, they have not accepted the proof of purchase as it did not have the serial number of the headphones or the receipt number.

i emailed the complaints team who said they would email this but I do not have it, only a generic complaint closed email from someone who called me to “resolve” the complaint.

Is there a way to get this dealt with here?

 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    29 days ago

    Hi Markyboimw thanks for posting although we're sorry to hear of your concerns raised here.

    Apologies, we just need to clarify - did you purchase this through Virgin Mobile or O2?

    Many thanks