Forum Discussion
- Carley_SForum Team
Hi lauraj2898
Welcome to the community forums
Sorry to hear that you've not been able to speak with O2 regarding your proof of purchase.
Can you advise, where you bought the phone? Was this through O2 or with us?
Did you purchase this through a shop or online?
- lauraj2898Joining in
It was with Virgin mobile in July last year. O2 are only able to provide me with details on my airtime plan but they cannot provide me with proof of purchase as the device was purchased through virgin
- lauraj2898Joining in
I purchased the device over the phone by speaking to a member of your team
- Carley_SForum Team
Great thanks for confirming this lauraj2898
You can request proof of purchase by completing this form here and sending this back to us at proofofpurchase@virginmedia.co.uk
We'll then email you back within the following 5 working days with your Proof of Purchase, and we'll also send a copy directly to your insurer if you've asked us to do so.
- lauraj2898Joining in
I still haven’t received my proof of purchase despite submitting this form and my insurance provider is going to close my claim if I do not provide this asap - can you please chase this up for me its very urgent
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