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Gazza7's avatar
Gazza7
Joining in
8 days ago

Phishing call or inept customer service call?

Had a weird call purportedly coming from Virgin/O2. Number was a 0203 5186556. Caller said that there had been problems reported with my type of SIM, that it needed to be changed, that they would DHL out a replacement and I would be getting a 20% discount with this new SIM. Call showed as coming from London, but caller was very hard to understand. I was very suspicious by now and so asked them what they thought the account holder's name was, got no response. Either a phishing call to get my bank details or a very inept VM/O2 way to try and persuade me to go onto a costlier tariff. Either way, I hung up.

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 days ago

    Well done. You identified the two possibilities, and responded correctly. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    8 days ago

    Thanks for reaching out to Gazza7, and welcome back to our Community Forums.

    Certainly sounds like a scam call from the description offered to us.

    For assistance on how to deal with scam calls, feel free to view the literature offered by both ourselves and our partners.

    Thanks,

    David_Bn