Kj9
10 months agoJoining in
Owed compensation from VM
Hi. I am no longer a customer of virgin mobile but they wrongly placed a default on my account a few years ago. I took the case up with an ombudsman who ruled that Virgin would have to send me a letter of apology and give me £100 compensation. They had 28 days to provide this money but it has been over 28 days now and I have not received the payment. Can someone help with this? I have attached the letter from Virgin.