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Kj9's avatar
Kj9
Joining in
11 months ago

Owed compensation from VM

Hi. I am no longer a customer of virgin mobile but they wrongly placed a default on my account a few years ago. I took the case up with an ombudsman who ruled that Virgin would have to send me a letter of apology and give me £100 compensation. They had 28 days to provide this money but it has been over 28 days now and I have not received the payment. Can someone help with this? I have attached the letter from Virgin. 

 

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    11 months ago

    See if the VM forum team can secure some semblance of regulatory compliance from VM otherwise consider going to Citizens Advice with a view to a Small Claims Court action. 

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Kj9

    I am very sorry to hear that. I will send over a private message now so I can look into this for you.

    Thanks,