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Gtofts's avatar
Gtofts
Joining in
12 months ago

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merg

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and the only contact options I can find are: 

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    12 months ago

    Hi there Gtofts 

    Thank you so much for your post and welcome back to the community forums, it's great to have you.

    I am so sorry to hear that you have faced an issue changing your payment details, we cannot advise with this via the forums, but you can reach out to our mobile team on 0345 602 4420 and they will do all they can to assist.