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JTofts's avatar
JTofts
Joining in
11 months ago

Credit Agreement

I’m trying to find my credit agreement for mobile removed  could you please help

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    11 months ago

    Hi JTofts 👋

    A warm welcome to our Community Forums and thanks for your post. 

    You will have been sent two emails when the agreement was first taken out. 

    These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.

    Please check your email inboxes, including your spam/junk folder, if you haven't already. 

    If you are still unable to find it, then let us know and we can PM 📩 to assist further.

    Thanks

    • JTofts's avatar
      JTofts
      Joining in
      11 months ago

      I have checked my emails and unable to find the agreement, could you please forward a copy 

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        11 months ago

        Hi JTofts,

        So I can help you further please can you click on the white envelope to join me in a private chat.

        Regards

        Paul.