Forum Discussion

Coops395024's avatar
Coops395024
Tuning in
4 months ago

Credit Agreement Security Key

I have three outstanding credit agreements for Virgin Mobile hand sets but I no longer have the security keys to access the accounts on line. I have just spent the last three hours on the phone, live chat, whatsapp  with 02 and Virgin have gotten nowhere. I have called 0344 809 0202, which is the number given on the credit agreement login page if you no longer have access to the security key but I was told by the agent that they don't have access to that information. Even the text message service 07533016422 is no longer in use which is even suggested on this forum. Is there anyway to have the security keys re-sent without wasting anymore of my time ? Thank you. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    4 months ago

    Hi there Coops395024 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced issues arranging the security keys with our team, did they state why they were unable to locate these? Are you still paying off the handsets or are they now fully paid for?

    • Coops395024's avatar
      Coops395024
      Tuning in
      4 months ago

      Hi, 

      The credit agreements have yet to be paid off . I'm trying to access the accounts to ascertain what is left to pay.  And the agent I spoke to just said that he didn't have access to the information with regard to Virgin Media credit agreement. Thank you. 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        4 months ago

        Thank you Coops395024 the credit loan agreement team are on 0345 602 4420 if you give this number a call there is a dedicated team who can assist further.