Forum Discussion

DougWright's avatar
DougWright
Joining in
3 months ago
Solved

Credit agreement number and security key

I got switched from virgin media to O2, I’m trying to look at how long I have left on my credit loan from virgin. I need to in put my credit agreement number and security key online to view this. I just have deleted the email as I cannot find it anywhere, please help!

thanks

creditagreement
  • Steven_L's avatar
    Steven_L
    3 months ago

    Hello DougWright,

    Welcome to the Community and thanks for taking the time to post here on the forums.

    Please call through to our specialist team on 03456024420 and they'll be able to help you further.

    Kind Regards,

    Steven_L

4 Replies

  • Lainey66's avatar
    Lainey66
    Just browsing
    13 days ago

    I need to find out my credit agreement number and security key as I do not have the emails anymore that I received when the contract was taken out, I have phoned and was on the phone for 40 minutes and got no further forward. They said they would call back and never did. I need to know and if no one can help then will cancel the direct debit and you will soon be on my case for your money 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello DougWright,

    Welcome to the Community and thanks for taking the time to post here on the forums.

    Please call through to our specialist team on 03456024420 and they'll be able to help you further.

    Kind Regards,

    Steven_L

    • DougWright's avatar
      DougWright
      Joining in
      3 months ago

      Hi Steven,

      is there any way this can be done by PM on here rather than calling? With my work pattern I don’t get a lot of time to make calls during the day.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        3 months ago

        Thanks for coming back to us DougWright.

        We may be able to generate this for you, but cannot make any guarantees.

        Check out the envelope in the top right hand corner for a private message from me.

        Thanks,

        David_Bn