Forum Discussion

Kylembarber's avatar
Kylembarber
Joining in
9 months ago

Credit agreement and security code

how I can get my agreement number and security key, my log in info is apparently wrong. The loan was originally with virgin mobile before merging O2, I would like to pay of the remaining balance

many Thanks.

  • Hi Kylembarber,

    Thanks for your post and welcome to our community.

    We're very sorry to hear you're struggling to access your mobile loan agreement online. The security key and agreement number is provided to you via email when you first take out the offer. Please check your inbox for this, including your spam/junk folder.

    Please pop back to us when you can.

    • Kylembarber's avatar
      Kylembarber
      Joining in

      I no longer have the emails unfortunately, what other options do I have ?

      • Robert_P's avatar
        Robert_P
        Forum Team

        We can help get these reissued Lylembarber, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

         

        Rob