Forum Discussion

VM60's avatar
VM60
Joining in
4 months ago

Connectivity or what?

HELP!    I've got a Virgin Samsung Galaxy with O2 connectivity - or rather, since Saturday ... no connectivity unless its over WiFi.  So when I leave the house, no phone calls, messages, maps etc, until I find a hotspot or more likely a pub. After various unsuccesful resets, O2 said its likely the sim card and sent me a new one - to no avail.  The O2 shop had a look and couldnt help and took the phone to the tech shop next door, who also couldnt help!

So I've just spent another 3 hours on the phone talking with 6 different people (and been mysteriously cut off twice). O2 say to contact Virgin for a replacement, Virgin said its all run by O2 now, so speak to them.  O2 offered me a new phone rather than a replacement and Virgin told me I'd still have to pay for the current one!  Virgin then finally offered to put me through to discuss a repair and then cut me off!   I'm only 18 months into my contract.

Has anyone had a similar experience or can offer advice on what to do next?   Thanks!

  • Hi VM60 

    Thanks for posting and welcome to the community. Sorry to hear of any issues with the handset.

    Can you confirm, was the handset taken out under Virgin Mobile or was it taken via O2? 

    Best wishes.

    • VM60's avatar
      VM60
      Joining in

      Thanks John, it was taken out under Virgin Mobile.

      • John_GS's avatar
        John_GS
        Forum Team

        Thanks for confirming and also to confirm a new SIM has not fixed the issue, you're still experiencing the connection problems? Have you been able to test the new SIM in another handset?

  • So you might like to know that, after a month of asking (and having to buy a new phone while stiil paying for the Virgin one that doesnt work) that 02 eventually asked me to send it in for repairs!  They have just told me its actually irrepairable but I'm still paying my off Virgin contract for another year!!  Fantastic service Virgin!