Connectivity or what?
HELP! I've got a Virgin Samsung Galaxy with O2 connectivity - or rather, since Saturday ... no connectivity unless its over WiFi. So when I leave the house, no phone calls, messages, maps etc, until I find a hotspot or more likely a pub. After various unsuccesful resets, O2 said its likely the sim card and sent me a new one - to no avail. The O2 shop had a look and couldnt help and took the phone to the tech shop next door, who also couldnt help!
So I've just spent another 3 hours on the phone talking with 6 different people (and been mysteriously cut off twice). O2 say to contact Virgin for a replacement, Virgin said its all run by O2 now, so speak to them. O2 offered me a new phone rather than a replacement and Virgin told me I'd still have to pay for the current one! Virgin then finally offered to put me through to discuss a repair and then cut me off! I'm only 18 months into my contract.
Has anyone had a similar experience or can offer advice on what to do next? Thanks!