Area Code

The account number will be located on your contract and also on your welcome communications. You might find that this is shown by beginning with the area code number. The account number itself is without the area code included if you're seeing this. 

Hi, I also seem to be having difficulty getting the correct account number.  I used the number that is shown on my direct debit payment but it says it does not recognise it.  Any suggestions?

Hi ged7 

Welcome to the Community Forums. 

Thanks for reaching out. The area code for the postcode provided is 11. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.