Your Renewal Options

Hey iamthenewph7 Thanks for reaching out to us on the Virgin Media forums. 👋🏽

I'm sorry to hear about the confusion with the package change.
If you do a package change the new discounts will commence on the day the new contract starts and any previous discounts will cease, that is if it is done before the contract itself ends.

I hope this clarifies.

Kind regards,
Ilyas.

Thanks for your response.

Unfortunately it does not really help me. I am not changing the package. I just want to renew the existing package for 18 months at the same price.

The website gives me a price and a button which says "Grab your deal". I have no idea what that means - what happens if I click on that button. It is not clear. Will I still have the option to decline that offer without cancelling my existing contract?

I doubt anyone on the forum can reliably tell you what will happen when you click the button (due to the unreliability of VM's online customer interfaces).

Based on a lot of similar topics, your outcomes might include: an 'Ooops something's gone wrong' message which forces you to phone in and speak to an agent who knows nothing about the online deal you responded to and who will try to upsell you a much more expensive package.

Alternatively, you might see a different price much higher than the one you originally saw and possibly a new package which is not entirely the same as what you thought you were renewing.

You may instead get some 'pre-contract' documents come through (which you have to sign/return in order for the offer to go ahead).

Possibly the renewal link may even work!

Whatever happens, if your current package includes TNT Sports do check everything in the new package in great detail. Many complaints on here have been about 'keep the same package' renewal offers which turn out to have TNT Sports missing after renewal.