Forum Discussion

lisaspoon's avatar
lisaspoon
Joining in
2 years ago

Renewal options?

Hello

I've received the usual email "your contract is due to end soon" notifying me of my price increase after the contract ends.

Been through a couple of times with VM and usually there is an option in the account to renew or move on to another 18month deal but all I can see is upgrade options? These options only offer increase in speed or TV package for the remaining month of the existing contract and then increases to the out of contract price?

Where are the renewal options?! I'm only a month out from my contract ending.

Thanks!

  • Hello lisaspoon

     

    Thanks for posting although it's disappointing to hear of the renewal issues experienced, we appreciate the confusion this can cause and you raising it with us via the forums.

     

    Can you confirm if this is the same when checking via your online account? We aren't able to make package changes via the forums but if you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you. 

     

    Rob

    • lisaspoon's avatar
      lisaspoon
      Joining in

      Hi

      Yes, online (web) just had upgrade options. 

      The app does have a renew your contract option but get an error when select it.

       

      • Zach_R's avatar
        Zach_R
        Forum Team

        Hi lisaspoon,

        I'm sorry to hear you're having some trouble with the app. Have you tried deleting and then reinstalling it to see if that corrects the error for you?

        Thanks,
         

  • PaulFWarrick's avatar
    PaulFWarrick
    On our wavelength

    Virgin Media have no commitment to existing loyal customers who not only have honoured their contract in full but tolerated numerous outages and service problems throughout the contract period. The online renewal process is a complete joke with renewal offer pricing changing each week despite the so called "Winter Sale" which is supposed to last until 08Feb25. Virgin gives you no option but to cancel as the renewal process only allows upgrades. Appalling Customer Service.