Forum Discussion

GStrell's avatar
GStrell
Joining in
10 days ago

You have asked me to return TiVo Box I've not had for years

Virgin Media: TiVo® service​ 

I've been asked to return a set top box and I've not used it for years because we only use the broadband. I was under the impression it was recycled/collected years ago when an engineer visited during an equipment upgrade. Can a member of the Forum Team please clear this serial number from my account so I'm not charged for e-waste? Many thanks

2 Replies

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    9 days ago

    Hi GStell, 

     

    Thank you for bringing this matter to our attention. We can definitely investigate this for you. Before we do so, we will need to send you a private message at which point we may pass some security checks🙂

     

    Please look out for this message!

  • GStrell's avatar
    GStrell
    Joining in
    5 days ago

    Hi Deepak - when will the private message come through please? I don't believe I've received it yet. KR