EduardoAparicio
9 months agoJoining in
You can't use that password
I'm also a new customer and facing the exact same issue and have tried everything that's been suggested here and in other threads and it still won't accept my password.
Please could you help me out here? I am tired of dealing with this. Unbelievable that this has been going on for at least two years and affecting potentially hundreds or thousands of customers yet there's still no solution beyond begging for help here on the online forum.
Yes, I've made sure my passwords meet all the requirements, and I've tried on multiple devices and browsers and still nothing. It should be clear from my and others' feedback that this is on Virgin's side.
Thank you,
Eduardo