Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords and still no joy. Its getting very frustrating now.
Hi JoshCusack,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear you're facing a bit of trouble setting up a password for your online account. Are you trying to register via our website, or are you doing this via the app?
Thanks,
I’m facing the same issue.
New customer, browsing via iPhone safari or iPad safari.
tried a variety of passwords from the most simples to more elaborate ones.
https://www.virginmedia.com/my-virgin-media/register/create-password
I have tried on both website and app and still no joy. I'm just getting the same part where you have to choose a password and It's not allowing me to use any password.
Hi JoshCusack
Thanks for posting on our community forum!
Sorry to hear about your issue, this is something we are aware of which is affecting multiple customers and our team are working to have this resolved as soon as possible.
Regards
Hi,
I'm having the same issue. Tried all suggestions but still unsuccessful.
Please help.
I could proceed further with a password like
abc111abc
which is the only combination that worked.
Hi,
I am also a new customer who is experiencing the same problem and have been for the past week, it is maddening. I am using a password generator, making them up myself, I tried the abc1234acb which someone suggested and I am getting nowhere.
Forum TeamHi PasswordsArgh, welcome to the community! Thank you for posting.
Sorry to hear you have also been having issues getting yourself set up with your My Virgin Media account.
We would strongly recommend never using a password suggested by someone else for account security.
Just to check a few extra bits of information:
1) have you ever previously held services or an account with the email address you are trying to register with?
2) are you using this link to register: www.virginmedia.com/my-virgin-media/register?
All the best.
I'm also having the same issue. On the website on any platform, on the app. Never used Virgin before.
Thanks for your suggestion, the pattern <text><number><text> worked e.g. abc123def
Although Virgin media, should look for better Software developers, the service is absolute trash. Here's what happens after login in:
I've been billed £48 for a service I haven't been able to even register to, for a week now.
So here's what's going to happen. Either this gets fixed by Monday or I'm phoning to cancel my order, and going to Plusnet like my instincts told me to, with a full refund.
Been looking all over for a solution to this today but @Jaydea 's response worked perfect for me.
And if it helps for everyone else including the Forum team, after I got registered and went to update my password to something stronger the requirements mentioned to create a password between 8-10 characters, with letters and numbers, no spaces and must begin with a letter;
Whereas during registration the password requirements allowed for a longer password, with letters and numbers, but no mention about the first character being a letter. Definitely some sort of mismatch in the password requirements. Hope this helps!
Hi,
Having the same issue; cant proceed with the making my account due to the same Password error, ive tried alternations such as starting with a capital letter or an undercase letter to no avail.
@Jaydea's solution worked for me as well, eventually. Then I changed my password to something more sensible.
Many thanks for your analysis @Nayfen94, it helped me access the ecosystem. For everyone's reference, the dummy password I used was "abcabc11" which seems to satisfy the first set of requirements (8-10 characters, no special characters) - others, including @Jaydea's original suggestion, didn't work. Please try using this one.
Thank you so much, this worked for me and I was finally able to access my account then change my password to something more secure 😂
Also having this issue. No combination of password is working. Following this post for a resolution
Forum TeamWelcome to the community dragonsignite and thanks for taking the time to post.
As my colleague stated above, we are aware of the issues and will get back to you as soon as we have any further updates.
Regards,
Steven_L
Yes, me too. No password will work, short or long, all starting with a letter.
Hi, i am also having the same problem. Every password i try it says sorry you cannot use that password is there a way to resolve this as i need access to my virgin media account?
I am a new customer. and I have tried over 20 different password combination but it still saying i can not use that passwords. so not able to pay the bill and see my account due to not able to register.
could you help me urgently please
I am having the same issue. so not able to see my bill and pay them.
have tried many different password and it says i could not use that passwords. so could not register
could you help urgently please
Forum TeamHi ALISH33,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're also having an issue setting up an online account.
So I can help further I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
I'm having the same issue too. Have tried the suggested dummy passwords but they did not work.
Hello, I'm a new virgin media customer and I am having the same issue, when I try to choose a password it tells me to try another one, no matter how many different ones I try.
I have:
Tried different browsers
Tried different devices
Tried clearing the cache/browser histories
And still no luck. Any thoughts?
Hi,
I'm setting up my account and seem to have the same problem countless other people have. I get the message that I 'can't use that password' and it's the same message when using the app.
Any help setting up this account would be great
Cheers!
Hey Bl4hBl4h, thank you for the post and welcome to the Virgin Media forums!
So sorry to hear you're facing issues with setting up a password for MyVM. This has been an ongoing issue which should have been rectified now.
I will send you a request for a private message - watch out for the purple envelope 🙂
Kind regards.
