Yodel not picking up equipment return

Question

Is anyone else having this problem with Yodel? We cancelled our account after moving to an area of the UK with no Virgin connection. We packed up our equipment in the provided boxes and our local courier (Streamline) picked them up and delivered to their mainland depot in Glasgow. Since then, my husband is getting regular demands from Virgin to return the equipment. Each time, Streamline check, and the packages are still at the Glasgow depot waiting for Yodel to pick them up, despite there being regular Yodel pick ups and deliveries at the depot. We regularly have courier deliveries to and from here with the connection between DHL/UPS/Evri to Streamline working fine. So, is this a Yodel problem, or a 'Yodel refusing to pick up Virgin parcels' problem? Either way, surely the costs of non-delivery shouldn't be on the ex-customers?

Matthew_ML · Answer

Hey NorthStar1, thank you for reaching out and I am sorry to hear this.
Once its with Yodel we have no control over this.
It will eventually come back to us, they may be a little busier than normal and have a back log.
When did you return it?
How long has it been stuck at the depot?
Do you still have the tracking?&nbsp;

Northstar1 · Answer

We heard from Virgin today that it has finally arrived (6 weeks after sending it). The person at the Glasgow depot that we spoke to did mention that there was a 'huge pallet' of Yodel parcels, but not enough Yodel pick ups to ever clear it!&nbsp;

Robert_P · Answer

Thanks for the update Northstar1, if it has now been received it will be processed and the account updated accordingly.

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Yodel not picking up equipment return

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