Forum Discussion

roseri's avatar
roseri
Settling in
9 days ago

YODEL LOST EQUIPMENT

HI

I have moved over to Sky and returned requested equipment via packaging sent by virgin. I sent back equipment via yodel 22 June but tracking says that Yodel have parcel and being returned, have now started receiving reminder messages from Virgin to return equipment. Contacted Yodel, they have said they've lost the parcel and to contact virgin

5 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    8 days ago

    You should get a reply from a VM person on here who may offer to help.

    If you have the tracking number for the item(s) then you have done your bit. If Yodel has lost the parcel then that is a problem between VM and Yodel.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 days ago

    This is not your problem. If VM chose to use Yodel then it's their risk what happens to the package. 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      8 days ago

      Hi roseri thanks for posting although we're sorry to hear of the concerns you've raised here.

      In order for us to investigate, please allow me to send you a PM.

      Respond directly when you can!

      Many thanks