Forum Discussion

spotsilver's avatar
spotsilver
On our wavelength
11 months ago

Yet another Netflix after moving home issue

Following in the footsteps of everybody else in the google results who got bored of endless promises of escalation from Virgin Media, I am here to report that I still do not have a Netflix activation email 23 days after the installation at my new property.

I have called numerous times, each time assured that a Netflix form had been sent and I would receive an email within the next few days. Each time, no email arrives, so I am still not getting the Netflix subscription that is included in the package that I pay for. As the convenience of having Netflix bundled within my package was one of the main factors in selecting the package I did, it is disappointing that I am still without it with no offers of bill reduction to cover the lack of Netflix. 

I've had numerous emails from Netflix asking me to add a payment method, informing me that my watch history etc would be deleted if I did not add a payment method. So all of my viewing history is now gone due to what should have been a seamless property move.

  • Jamie_R's avatar
    Jamie_R
    On our wavelength

    Ditto - any feedback to this issue (seems to be similar to threads back in 2022?)

  • Hello spotsilver.

    Welcome back to our community.

    Sorry to hear about the issues you are having with Netflix after your house move.

    I'd like to take a look into this for you.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Unfortunately I am suffering the same fate. Since moving and my services being installed at the new property, I am no longer able to get onto Netflix that is included in my package. Essentially paying for a service I cannot use. With all the threads before and now this, I wish Virgin would have come to resolve this so it does not affect other home movers who were subbed to Netflix. Please help

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey Kurt-M, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

      I have taken a look and I can see you've spoke to someone since this post, did they manage to help at all?

      • Kurt-M's avatar
        Kurt-M
        Tuning in

        I did indeed speak to someone. Having come here to see if this was a bigger issue I posted because I got the same responses as other people with no action. I’d really appreciate any help to get my Netflix activated once more. I really just looking for a smooth process. I appreciate everybody’s experience is different. Unlike many other providers it’s odd that when you move you have a new account set up. This is where this Netflix issue arises as your having to cancel it to just restart it. I don’t feel like the call I had will work. 3-5 working days to send me another activation email feels a stretch. Could you advise please.

  • Same several promises will be sorted in 48hrs don't know what hours virgin use but ain't the same as everyone else 

  • Hi

    Does anyone have a fix for this yet?

    I moved 2 weeks ago and still no Netflix activation.

    2 calls, 2 whatsapp chats and 2 web chats and 2 tickets raised with no fix.

    Shocking service.

    Surely  if they can't provide the services in the contract I can leave with no fees.

     

    • Akua_A's avatar
      Akua_A
      Forum Team

      Hi Mtfatcat 

      Welcome back to our community forums and sorry to hear you are still having issues with your Netflix activation. We can understand the frustration caused. We can see you very recently contacted our team about this. Was our team able to resolve this for you? Do you need any further help?

      Thanks,

      • Mtfatcat's avatar
        Mtfatcat
        Joining in

        Still not resolved.

        2nd ticket has been raised.

        Waiting for a resolution.

        The house moving with Virgin media has been a absolute mess.