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Ravenslave's avatar
Ravenslave
Just joined
21 days ago

Wrongly spelled email, left unable to authorise!

Hiya!  New customer here, I signed up for virgin media and have had an engineer out today to complete the install, however, the guy that I signed up with has entered my email wrong (I did wonder why I wasn’t getting VM emails) and now when I try and set up in the app, it sends an email to the wrongly spelled email address, I have called about this and they have said it’s been changed, but 60 minutes later, I still can’t access the app with the right email address. 

Help!

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    21 days ago

    Hello Ravenslave

     

    Sorry to hear of the issues experienced with the email account when signing up, we're happy to help look into this further for you via the forums and welcome to the community. 

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.