Forum Discussion

Nimrud's avatar
Nimrud
Tuning in
23 days ago
Solved

Payment Card Authorisation Tech Issues

I've just tried to pay the daughter's Virgin Media account using a a credit card.  Everything works up until the system tries to get me to authorise payment via my banking app.  The semi popup which is normally displayed complete on most sites only shows as the top three lines and I cannot get it to move up the window.  Tried authorising it anyway, but there's no way of clicking the invisible "done it" link.

Tried Edge, tried Vivaldi.  Anyone got any ideas either how to get it to work or how else to pay the monthly bill.  (We don't want a DD.)   ... And how do we report the tech issue to Virgin?  Can we? 

pay
  • Nimrud's avatar
    Nimrud
    22 days ago

    Thanks for that last suggestion.  It didn't work, BUT zooming in did on Vivaldi.  (Ctrl +).  It was Javascript, so could be either VM end or mine, but we got there anyway.

  • Kath_P's avatar
    Kath_P
    Forum Team
    22 days ago

    Hi Nimrud, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue making your payment online. We're unable to assist with payments via the Community however you can view other methods and ways to pay here.

    Let us know if you have any further issues. 

    Thanks, 

  • asim18's avatar
    asim18
    Rising star
    22 days ago

    Assuming you're on a windows PC....

    Try zooming out.

    Hold CTRL and press -   (the minus key next to zero)

  • Nimrud's avatar
    Nimrud
    Tuning in
    22 days ago

    Thanks for that last suggestion.  It didn't work, BUT zooming in did on Vivaldi.  (Ctrl +).  It was Javascript, so could be either VM end or mine, but we got there anyway.