Wrongly charged for non-return of kit

Hi Fabs 

Welcome back to the Community Forums. 

Sorry to hear of you concerns with a charge for unreturned equipment. 

Does the tracking on Yodel tracking show that this was returned to us?  There should be a tracking number on the receipt you mentioned. 

Sorry to hop onto this, but I'm having a similar issue. I cancelled my services on 13th December, and then received multiple 'your packaging has been delayed' messages by email and text. My packaging eventually turned up on 3rd Jan, and I packaged and returned my equipment on the same day. I've now received notification that I'm being charged £155 for non-return. Yodel tracking confirms that VM received my equipment last night, but I'm now stressed that VM won't process the return before a final bill is generated with this charge. Tried to complain through my online account but, as I'm no longer a customer, the system won't allow it as my account is no longer active. 

exactly the same as Pauls259! Return kit arrived only 6th Jan. We sent back all equipment and cables on the same Dat. Yodel showing you took it on 7th Jan, and on 9th of January, it stated "Processed at National Hub". No further updates since then despite it's been a week now (3 working days since the last update). Got an email from VM stating they'll charge me £155 for no return on 19th January. 

This is shameful, as Virgin Media took many weeks before they sent us the return kit (we had to ask them to resend as "their first attempt" never arrived). looks a bit doggy that you on purpose not in a rush to send or receive those return kits, but in a massive rush to charge ex clients an outrageous sum. 

Please contact me via email as soon as possible, confirming you will not charge us anything (but instead, you should provide us with a refund for the bill you already charged), and close our account forever!!!

So, not only has this taken so much time and effort that I could have expended elsewhere, but it's been very distressing to be accused, found guilty and fined (though completely innocent!) - all without being provided with any ready means of responding to the charge. That's not just injustice, it's also bullying. How many customers without the ability to fight back have suffered the same fate - thousands, I'm sure. We've already had two others piggybacking on this thread and a quick forum search shows it's a recurring problem that needs fixing. Customers should be provided with the right and means of response to whatever they're accused of when the accusation is made and before being condemned and penalised. Surely that's a basic right? And why do some of my more 'troublesome' posts keep disappearing? Also, I would like to claim compensation for the time and distress this has caused me.