exactly the same as Pauls259! Return kit arrived only 6th Jan. We sent back all equipment and cables on the same Dat. Yodel showing you took it on 7th Jan, and on 9th of January, it stated "Processed at National Hub". No further updates since then despite it's been a week now (3 working days since the last update). Got an email from VM stating they'll charge me £155 for no return on 19th January.
This is shameful, as Virgin Media took many weeks before they sent us the return kit (we had to ask them to resend as "their first attempt" never arrived). looks a bit doggy that you on purpose not in a rush to send or receive those return kits, but in a massive rush to charge ex clients an outrageous sum.
Please contact me via email as soon as possible, confirming you will not charge us anything (but instead, you should provide us with a refund for the bill you already charged), and close our account forever!!!