Forum Discussion

Blakey47's avatar
Blakey47
On our wavelength
2 months ago

Wrong number on account

Hi, 

I finally got my SAR email with the links to download it 

But unfortunately, it seems that it also sends an SMS to your phone with a code. 

My phone number has changed since leaving Virgin Media so the number on my account details is not the valid one. 

Obviously, when changing numbers it never occurred to me that I'd need to change details on old accounts. 

I have since gone into virgin media and changed the number to my correct one but I need to get the password sent to me again. 

Can this be done please?

Thank you

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 months ago

    Hi Blakey47 thanks for posting and welcome back to our community.

    I'd like to help you get your SAR. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R