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wuxiaoyong7123's avatar
wuxiaoyong7123
Joining in
5 days ago

Wrong name on Virgin broadband contract

Hi, one Virgin media staff helped me organize the Virgin broadband in my new flat. However, when registering the Virgin media account,  I found out that this staff entered the wrong name into the broadband contract. Basically, he entered my surname into the first name section of the contract and entered my first name into the surname section of the contract. Is there any way for me to correct this error?

1 Reply

  • Hi wuxiaoyong7123,

    Thanks for posting, and welcome to our community 😊

    Sorry to hear we've made a mistake entering your name on the system, so I can help, I've popped you over a private message. 

    Alex_Rm