Forum Discussion

Taylor_howe_30's avatar
Taylor_howe_30
Joining in
4 months ago

Wrong email

Hi, when I was setting up my broadband I mistyped my email so I haven’t had a welcome email or any email about it so wondering if I could have some help with this being changed. I do have a order reference screenshotted for it though?

2 Replies

Replies have been turned off for this discussion
  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Taylor_Howe_30 👋

    Thank you for posting on our community forums, welcoming you with big virtual arms to our Virgin Media O2 family 🤗

    We are sorry to see you're having issues with your email and not receiving your welcome email 😞

    Spelling mistakes always happen, we are human after all 😊

    Moving forward what I will private message you on here.

    Please watch out for the envelope ✉️

    Thank you.  

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Taylor_howe_30👋
    Thank you for joining me on private message earlier. 
    I have corrected your email to the one you provided. If you need us in the future then please don't hesitate to contact us again on our community forum 😊
    If you want your pre-contractual documents sent by email, you will need to contact our sales team on 👉0800 183 1234 
    We hope you enjoy our services😊
    Thank you.